Refund & Replacement
Every order is quality-inspected before it leaves us. If something is still not right, here is exactly how we fix it.
Damaged, wrong or missing items
If your order arrives damaged, or you received the wrong or a missing item, contact us at hello@mymali.com within 7 days of delivery with your order number and photos. We will send a free replacement or issue a refund.
Germination failure
Genuine germination failure on correctly-sown seeds is covered by our Germination Promise — we replace the pack free of charge. See the Germination Promise page for how to claim.
Non-returnable items
Opened or used seed packs and plant-care products cannot be returned for change of mind, as they are perishable, living goods. This does not affect your rights for damaged, wrong or defective products.
How to request
Email hello@mymali.com with your order number, the item(s) affected and supporting photos. Our team responds within one business day and guides you through the replacement or refund.
Refund timeline & method
Approved refunds are processed to your original payment method (or as store credit / UPI for COD orders) within 5–7 business days. You will receive a confirmation once it is initiated.
Order cancellations
You can cancel an order any time before it is dispatched — just reach out and we will stop it and refund you in full.